PORTALS and KNOWLEDGE MANAGEMENT

Rodrigo Baroni de Carvalho*

PhD candidate at the Federal University of Minas Gerais,
School of Information Science


Associate Professor of Pontifícia Universidade Católica de Minas Gerais in Belo Horizonte, Brazil.

Carvalho, Rodrigo Baroni; Ferreira, Marta; Choo, C.W.; Silva, Ricardo V. 2007. The Effects of Enterprise Portals on Knowledge Management Projects. In: Encyclopaedia of Portal Technologies and Applications, ed. Arthur Tatnall, p. 296-303. Idea Group: Hershey, PA.

In an attempt to consolidate various departmental intranets, organizations are constructing corporate intranets or portals (Choo et al., 2000). They are becoming single points of entry through which users and communities can perform their business tasks, and also evolving into virtual places where people can get in touch with other people who share common interests. Due to this evolution from intranets towards portals, many organizations are using them as the major technological infrastructure of their knowledge management (KM) initiatives. KM studies analyze people, organizations, processes and technology. Although technology is not the main component of KM, it would be naive to implement KM without considering any technological support. KM is of particular relevance to Information Science and Information System research because technologies play a critical role in shaping organizational efforts for knowledge creation, acquisition, integration, valuation, and use (Sambarmurthy and Subramani, 2005). The purpose of this paper is to present a model which may be useful to help organizations in understanding the impacts of portal initiatives on KM initiatives. The research model, that is presented a little later, was based on TAM (Technology Acceptance Model), TTF (Task Technology Fit) and Knowing Organization Model (Choo, 1998), and was tested in 98 Brazilian and 70 Portuguese organizations.


Carvalho, Rodrigo Baroni; Ferreira, Marta; Choo, C.W.; Joia, L. A. 2007. Links Between Competence Management and the Knowing Organization (Special invited topic). International Journal of Learning and Intellectual Capital, 4(3): 222-239.

Carvalho, Rodrigo Baroni; Ferreira, Marta; Choo, C.W.; Vidigal da Silva, R., and Joia, L. A. 2008. Analysis of the Effects of Technological and Organizational Features on Intranet and Portal Usage. Americas Conference on Information Systems (AMCIS) 2008: Paper 394, available at http://aisel.aisnet.org/amcis2008/394.



*: Rodrigo Baroni was Visiting Scholar at the Faculty of Information Studies, July 2004 - July 2005. He successfully defended his PhD thesis in April 2006. He is currently associate professor at Pontifícia Universidade Católica de Minas Gerais, recognized as the best private university in Brazil, 2010, 2013.