University of Toronto
Rotman School of Management

MGT 1272 Management in the Information Age


The required text for the course is:

Choo, Chun Wei. 1998. The Knowing Organization: How Organizations Use Information to Construct Meaning, Create Knowledge, and Make Decisions. New York: Oxford University Press.


American Productivity & Quality Center. 2000. Knowledge Management: A Guide for Your Journey to Best-Practice Processes. Houston, TX: APQC.
Auster, Ethel and Chun Wei Choo, ed. 1996. Managing Information for the Competitive Edge. New York, NY: Neal Schuman.
Badaracco, Joseph L. 1991. The Knowledge Link: How Firms Compete Through Strategic Alliances. Boston, MA: Harvard Business School Press.
Bergeron, Pierrette. 1996. Information Resources Management. In Annual Review of Information Science and Technology , ed. Martha E. Williams. Medford, NJ: Information Today, Inc. For the American Society for Information Science.
Boisot, Max. 1998. Knowledge Assets: Securing Competitive Advantage in the Information Economy. New York: Oxford University Press.
Bukowitz, Wendi, and Ruth Williams. 1999. Knowledge Management Fieldbook. New York: Financial Times Prentice Hall.
Choo, Chun Wei. 1998. Information Management for the Intelligent Organization: The Art of Scanning the Environment. 3rd ed. Medford, NJ: Information Today, Inc.
Choo, Chun Wei, and Nick Bontis, eds. 2002.Strategic Management of Intellectual Capital and Organizational Knowledge. New York: Oxford University Press.
Cronin, Blaise and Elisabeth Davenport. 1991. Elements of Information Management. Metuchen, NJ: Scarecrow Press.
Davenport, Thomas H. 1997. Information Ecology: Mastering the Information and Knowledge Environment. New York: Oxford University Press.
Davenport, Thomas H. and Laurence Prusak. 1998. Working Knowledge. Cambridge, MA: Harvard Business School Press.
Davenport, Thomas and Don Marchand, ed. 2000. Mastering Information Management. (Financial Times Mastering Management Series.) London, UK: Pearson Education.
Dawson, Ross. 2000. Developing Knowledge-Based Client Relationships: The Future of Professional Services. Boston, MA: Butterworth-Heinemann.
Dierkes, Meinolf, Ariane Berthoin Antal, John Child, and Ikujiro Nonaka, eds. 2001. Handbook of Organizational Learning and Knowledge. Oxford, UK: Oxford University Press.
Hackett, Brian. 2000. Beyond Knowledge Management: New Ways to Work. New York: The Conference Board.
Hansen, Morten T; Nohria, Nitin; Tierney, Thomas. 1999. What's Your Strategy for Managing Knowledge? Harvard Business Review 77, no. 2: 106-116.
Dixon, Nancy M. 2000. Common Knowledge: How Companies Thrive by Sharing What They Know. Boston, MA: Harvard Business School Press.
Huber, George P. and Richard L. Daft. 1987. The Information Environments of Organizations. In Handbook of Organizational Communication, ed. Fredric M. Jablin, Linda L. Putnam, Karlene H. Roberts, and Lyman W. Porter, 130-164. Newbury Park, CA: Sage Publications, Inc.
Katzer, Jeffrey and Patricia Fletcher. 1992. The Information Environment of Managers. In Annual Review of Information Science and Technology, ed. Martha E. Williams, 227-263. Medford, NJ: Learned Information, Inc.
Kleiner, Art and George Roth. 1997. How to Make Experience Your Company's Best Teacher. Harvard Business Review 75, no. 5: 172-177.
Kluge, Jurgen, Wolfram Stein, and Thomas Licht. 2001. Knowledge Unplugged: The McKinsey & Company Global Survey on Knowledge Management. New York: Palgrave.
Leonard-Barton, Dorothy. 1995. Wellsprings of Knowledge: Building and Sustaining the Sources of Innovation. Boston, MA: Harvard Business School Press.
Macmullin, Susan E. and Robert S. Taylor. 1984. Problem Dimensions and Information Traits. Information Society 3, no. 1: 91-111.
March, James G. 1991. How Decisions Happen in Organizations. Human-Computer Interaction 6, no. 2: 95-117.
Marchionini, Gary M. 1995. Information Seeking in Electronic Environments. Cambridge, UK: Cambridge University Press.
Matarazzo, James M. 1994. Information Management: A Process Review. In Information for Management: A Handbook, ed. James M. Matarazzo and Miriam A. Drake, 1-9. Washington, DC: Special Libraries Association.
McGee, James V. and Laurence Prusak. 1993. Managing Information Strategically. New York, NY: John Wiley & Sons.
Mintzberg, Henry. 1975. Impediments to the Use of Management Information. New York: National Association of Accountants.
Nonaka, Ikujiro and Hirotaka Takeuchi. 1995. The Knowledge-Creating Company: How Japanese Companies Create the Dynamics of Innovation. New York, NY: Oxford University Press.
Normann, Richard, and Rafael Ramirez. 1993. From Value Chain to Value Constellation: Designing Interactive Strategy. Harvard Business Review 71 (4):65-78.
O'Dell, Carla S., C. Jackson Grayson, and Nilly Ostro. 1998. If Only We Knew What We Know: The Transfer of Internal Knowledge and Best Practice. New York: Free Press.
Porter, Michael E. and Victor E. Millar. 1985. How Information Gives You Competitive Advantage. Harvard Business Review 63, no. 4 (Jul-Aug 1985): 149-160.
Prusak, Laurence, ed. 1997. Knowledge in Organizations. Boston: Butterworth-Heinemann.
Ramirez, Rafael. 1999. Value Co-production: Intellectual Origins and Implications for Practice and Research. Strategic Management Journal 20 (1):49-65.
Stewart, Thomas A. 2001. The Wealth of Knowledge: Intellectual Capital and the Twenty-first Century Organization. New York: Doubleday.
Sveiby, Karl Erik. 1997. New Organizational Wealth: Managing & Measuring Knowledge-Based Assets. San Francisco, CA: Berret-Kohler.
Taylor, Robert S. 1986. Value-added Processes in Information Systems. Norwood, NJ: Ablex Publishing Corp.
Taylor, Robert S. 1991. Information Use Environments. In Progress in Communication Science, ed. Brenda Dervin and Melvin J. Voigt, 217-254. Norwood, NJ: Ablex Publishing Corporation.
Von Krogh, Georg, Kazuo Ichijo, and Ikujiro Nonaka. 2000. Enabling Knowledge Creation: How to Unlock the Mystery of Tacit Knowledge and Release the Power of Innovation. New York: Oxford University Press.
Weick, Karl E. 1985. Cosmos vs. Chaos: Sense and Nonsense in Electronic Contexts. Organizational Dynamics 14, no. 2: 51-64.
Weick, Karl E. 1995. Sensemaking In Organizations. Thousand Oaks, CA: Sage Publications.
Weick, Karl. 2000. Making Sense of the Organization. Oxford, UK: Blackwell Publishers.
Wikstrom, Solveig and Richard Normann. 1994. Knowledge and Value: A New Perspective on Corporate Transformation. London, UK: Routledge.