INF 2176 Information Management in Organizations: Models and Platforms


The recommended texts for the course are:

Choo, C.W. 2006. The Knowing Organization: How Organizations Use Information to Construct Meaning, Create Knowledge, and Make Decisions. Second Edition. New York: Oxford University Press.
658.45 C548K2 (2 hour loan)
Full text available from Oxford Scholarship Online.
Choo, C.W., Brian Detlor, and Don Turnbull. 2000. Web Work: Information Seeking and Knowledge Work on the Web. Boston, MA: Kluwer Academic Press.
025.04 C548I (2 hour loan)
Kennedy, Mary Lee, and Dysart, Jane. (Eds.). 2007. Intranets for Info Pros. Medford, NJ: Information Today Inc.
004.682 I61 (2 hour loan)
The full list of readings follows:

Ackerman, M., Pipek, V., & Wulf, V. (Eds.). 2003. Sharing Expertise: Beyond Knowledge Management. Cambridge, MA: MIT Press.
658.4038 S531S (2 hour loan)
Benbya, Hind, Passiante, Guiseppina, & Belbaly, Nassim A. 2004. Corporate Portal: A Tool for Knowledge Management Synchronization. International Journal of Information Management 24, no. 3: 201-220.
Bobrow, D. G., & Whalen, J. 2002. Community Knowledge Sharing in Practice: The Eureka Story. Reflections, Journal of the Society for Organizational Learning, 4(2): 47-59.
Boland, Richard J., Jr., Ramkrishnan V. Tenkasi, and Dov Te'eni. 1994. Designing Information Technology to Support Distributed Cognition. Organization Science 5, no. 3: 456-475.
Bouman, W., Hoogenboom, T., Jansen, R., Schoondorp, M., de Bruin, B., & Huizing, A. 2007. The Realm of Sociality: Notes on the Design of Social Software (Sprouts Working Paper on Information Systems) (ICIS 2007 Best Paper)
Bouthillier, F., & Shearer, K. 2002. Understanding Knowledge Management and Information Management: The Need for an Empirical Perspective. Information Research, 8(1), Available at
Choo, C.W. 2016. The Inquiring Organization: How Organizations Acquire Knowledge and Seek Information. New York: Oxford University Press.
HD58.82 .C466 2016X (Robarts Library), or access full text online in Oxford Scholarship Online.
Choo, C. W. 2013. Information culture and organizational effectiveness. International Journal of Information Management, 33(5), 775-779. [PDF]
Choo, C.W., & Alvarenga Neto, Rivadávia. 2010. Beyond the Ba: Managing Enabling Contexts in Knowledge Organizations. Journal of Knowledge Management 14(4): 592-610. [PDF]
Choo, Chun Wei. 2002. Knowledge Management. In Encyclopedia of Communication and Information, edited by Jorge Reina Schement. New York: Macmillan Reference USA.
Choo, C.W. 2002. Information Management for the Intelligent Organization: The Art of Scanning the Environment. 3rd ed. Medford, NJ: Information Today, Inc.
658. 4038 C548I3 (2 hour loan)

Choo, C.W. 2000. Working With Knowledge: How Information Professionals Help Organizations Manage What They Know. Library Management 21 (8/9): 395-403.
Choo, C.W., and Nick Bontis, eds. 2002. Strategic Management of Intellectual Capital and Organizational Knowledge. New York: Oxford University Press.
658.4038 S898T (2 hour loan) || Link to e-Book
Choo, C.W., and Ray Johnston. 2004. Innovation in the Knowing Organization: A Case Study of an e-Commerce Initiative. Journal of Knowledge Management, 8, no. 6: 77-92.
Choo, C.W. 2007. Information Seeking in Organizations: Epistemic Contexts and Contests. Information Research, 12(2), available at
Choo, C.W., Bergeron, P., Detlor, B., & Heaton, L. 2008. Information Culture and Information Use: An Exploratory Study of Three Organizations. Journal of the American Society for Information Science and Technology, 59(5): 792-804.
Collins, Heidi. 2003. Enterprise Knowledge Portals : Next Generation Portal Solutions for Dynamic Information Access, Better Decision Making and Maximum Results. New York: AMACOM.
658.4038 C712E (2 hour loan)
Cyr, Sylvio & Choo, C.W. 2010. The Individual and Social Dynamics of Knowledge Sharing - An Exploratory Study. Journal of Documentation 66(6). [PDF]
Dalkir, K. 2011. Knowledge Management in Theory and Practice (2nd ed.). Cambridge, MA: MIT Press.
658.4038 D143K (2 hour loan)
Davenport, Thomas. 2000. Putting the I in IT. In D. Marchand, & T. Davenport (Eds.), Mastering Information Management: 5-9. London, UK: Pearson Education.
658.4038 D247I (2 hour loan)
Davenport, Thomas H. 1997. Information Ecology: Mastering the Information and Knowledge Environment. New York: Oxford University Press.
658.4038 D247I (2 hour loan) || Link to e-Book
Davenport, Thomas H. and Laurence Prusak. 1998. Working Knowledge. Cambridge, MA: Harvard Business School Press.
658.403 D247W (2 hour loan) || Link to e-Book
de Carvalho, R.B., Ferreira, M.A.T., Choo, C.W., & Vidigal da Silva, R. 2007. The Effects of Enterprise Portals on Knowledge Management Projects. In A. Tatnall (Ed.), Encyclopedia of Portal Technologies and Applications (pp. 296-303). Hershey, PA: Information Science Reference (IGI Global).
Detlor, Brian. 2004. Towards Knowledge Portals: From Human Issues to Intelligent Agents. Dordrecht, Netherlands: Kluwer Academic Press.
658.4038011 D481T (2 hour loan)
Dixon, Nancy M. 2000. Common Knowledge: How Companies Thrive by Sharing What They Know. Boston, MA: Harvard Business School Press.
658.45 D621C || Link to e-Book
Edenius, M., & Borgerson, J. 2003. To Manage Knowledge by Intranet. Journal of Knowledge Management, 7(5), 124-136.
Firestone, J.M. 2002. Enterprise Information Portals and Knowledge Management. Boston, MA: KMCI Press/Butterworth Heinemann.
HD30.37 .F57 (Robarts)
Heisig, Peter. 2009. Harmonisation of Knowledge Management: Comparing 160 KM Frameworks Around the Globe. Journal of Knowledge Management, 13(4), 4-31.
Hislop, Donald. 2013. Knowledge Management in Organizations (3rd ed). New York: Oxford University Press.
658.4038 H673K3 Inforum
Hollingshead, A.B., Fulk, J., & Monge, P. 2002. Fostering Intranet Knowledge-Sharing: An Integration of Transactive Memory and Public Goods Approaches. In P. Hinds & S. Kiesler (Eds.), Distributed Work. Cambridge, MA: MIT Press.
HD 51 .D57 2002X ROBA
Lomi, A., & Harrison, J. R. (Eds.). 2012. The Garbage Can Model of Organizational Choice: Looking Forward at Forty. Bingley, UK: Emerald Group Publishing.
Lynch, Patrick and Sarah Horton. 2002. Web Style Guide: Basic Design Principles for Creating Web Sites. 2nd ed. New Haven, CT: Yale University Press.
005.72 L987W2 (stacks) || Book available on the Web
Macmullin, Susan E. and Robert S. Taylor. 1984. Problem Dimensions and Information Traits. Information Society 3, no. 1: 91-111. [PDF]
March, James G. 1976. The Technology of Foolishness. In J. G. March & J. Olsen (Eds.), Ambiguity and Choice in Organizations (pp. 69-81). Bergen: Universitetsforlaget.
March, James G. 1991. How Decisions Happen in Organizations. Human-Computer Interaction 6, no. 2: 95-117.
McInerney, C., and R. Day. 2007. Rethinking Knowledge Management: From Knowledge Objects to Knowledge Processes. Berlin: Springer.
306.42 R438R
Morville, Peter and Louis Rosenfeld. 2007. Information Architecture for the World Wide Web. 3rd ed. Sebastopol, CA: O'Reilly.
005.73 R813I3 (2 hour loan)
Mutch, Alistair. 2008. Managing Information and Knowledge in Organizations: A Literacy Approach. New York: Routledge.
HD30.2 .M889 2008X
Nielsen, Jakob. 2000. Designing Web Usability: The Practice of Simplicity. Indianapolis, IN: New Riders.
005.72 N669D (2 hour loan)
Nielsen, Jakob, and Marie Tahir. 2002. Homepage Usability: 50 Websites Deconstructed.Indianapolis, IN: New Riders Publishing.
005.72 N669H (2 hour loan)
Nonaka, Ikujiro and Hirotaka Takeuchi. 1995. The Knowledge-Creating Company: How Japanese Companies Create the Dynamics of Innovation. New York, NY: Oxford University Press.
658.45 N812K (2 hour loan)
Nonaka, I., von Krogh, G., & Voelpel, S. 2006. Organizational Knowledge Creation Theory: Evolutionary Paths and Future Advances. Organization Studies, 27(8), 1179-1208.
Popadiuk, S., & Choo, C.W. 2006. Innovation and Knowledge Creation: How Are These Concepts Related? International Journal of Information Management, 26(4), 302-312.
Stenmark, D. 2003. Knowledge Creation and the Web: Factors Indicating Why Some Intranets Succeed Where Others Fail. Knowledge and Process Management, 10(3), 207-216.
Sunstein, C.R. 2006. Infotopia: How Many Minds Produce Knowledge. New York: Oxford University Press. (Chapter 5, 6)
303.4833 S958I (2 hour loan)
Taylor, Robert S. 1986. Value-added Processes in Information Systems. Norwood, NJ: Ablex Publishing Corp.
025.04 T245V (2 day loan)
Taylor, Robert S. 1991. Information Use Environments. In Progress in Communication Science, Vol.10, ed. Brenda Dervin and Melvin J. Voigt, 217-254. Norwood, NJ: Ablex Publishing Corporation.
001.51 P964P v.10 (Inforum); P87 .P75 (Robarts)
Terra, Claudio, and Cindy Gordon. 2002. Realizing the Promise of Corporate Portals, Leveraging Knowledge for Business Success. Boston, MA: Butterworth Heinemann. HD30.2 T47 2003 (Scarborough Campus). Also available as an e-Book at UTL.
Weick, Karl E. 1985. Cosmos vs. Chaos: Sense and Nonsense in Electronic Contexts. Organizational Dynamics 14, no. 2: 51-64.
Weick, Karl E. 1995. Sensemaking In Organizations. Thousand Oaks, CA: Sage Publications.
158.7 W416S (2 hour loan)
Weick, Karl E. 2009. Making Sense of the Organization Vol. 2: The Impermanent Organization. Hoboken, NJ: John Wiley.
HD58.8 .W446
Whalen, J., & Bobrow, D. 2011. Communal Knowledge Sharing: The Eureka Story. In M. H. Szymanski & J. Whalen (Eds.), Making work visible: Ethnographically grounded case studies of work practice (pp. 257-284). Cambridge, UK: Cambridge University Press.
HD9802.3 .U64 X4763 2011X
White, Martin. 2011. The Intranet Management Handbook. London, UK: Facet Publishing.
004.682068 22
Wilson, T.D. 2002. The Nonsense of "Knowledge Management". Information Research, 8(1), Available at