INF 2176 Information Management in Organizations: Models and Platforms

Course Description

Instructor: Chun Wei Choo

Course Objectives

Course Learning Outcomes

At the end of this course, students should be able to:

Relationship to MI Program Learning Outcomes

This course helps students to understand and be conversant in the practice of information management as a foundation for organizational effectiveness (Program Outcome 1). The knowledge and values imparted in the course enable students to exercise leadership and care in the design and provision of information services (Program Outcome 2). Students gain an understanding of the major theories concerning information seeking and use in organizations (Program Outcome 4). Through their intranet projects, students learn how to apply technologies to the communication and use of information (Program Outcome 5).

Readings and Texts

The texts for the course are:

A list of readings is here.


There are two assignments.

In the first assignment, each student writes an essay focusing on one of the principal modes of organizational information use (sense making, knowledge creation, or decision making). The essay should also discuss how information systems or information services may be designed and managed to support that mode of information use. [40%]

In the second assignment, students work in groups of five to design and partially implement an Intranet site, based on an analysis of the information ecology and information behaviors of a real organization. The design will consider content and applications that address the organization's information and knowledge management needs. Each group will present and demonstrate the use of its intranet. [50%]

Students are encouraged to prepare for each class by completing suggested readings and cases, and to participate actively in class discussions, exercises, and presentations. [10%]

Instructor Availability

Students should feel free to discuss course-related matters with the instructor at any time. Chun Wei's office is Room 628; telephone number 416.978.5266; e-mail . Office hours TBA.

Course Website

Course descriptions, schedules, reading and resource lists, assignments, and lecture slides are on the course website and course wiki, which may be accessed from

Academic Policies

Academic integrity

Please consult the University's site on Academic Integrity. The iSchool has a zero-tolerance policy on plagiarism as defined in section B.I. 1. (d) of the University's Code of Behaviour on Academic Matters. You should acquaint yourself with the Code and Appendix A Section 2. Please review the material you covered in the Cite it Right workshop and consult the site How Not to Plagiarize.

Cite it Right covers relevant parts of the U of T Code of Behaviour on Academic Matters. It is expected that all iSchool students take the Cite it Right workshop and the online quiz. Completion of the online Cite It Right quiz should be made prior to the second week of classes. To review and complete the workshop, go to the Inforum Orientation Workshops site.

Accommodation of students with disabilities

Students with diverse learning styles and needs are welcome in this course. In particular, if you have a disability or health consideration that may require accommodations, please feel free to approach me and/or the Accessibility Services Office as soon as possible. The Accessibility Services staff are available by appointment to assess specific needs, provide referrals and arrange appropriate accommodations. The sooner you let them and me know your needs, the quicker we can assist you in achieving your learning goals in this course.

Writing support

The Graduate Centre for Academic Communication provides writing support for graduate students. The services are designed to target the needs of both native and non-native speakers of English and include courses, workshops, individual writing consultations, and online resources. Please avail yourself of these services.


Please consult:

These documents will form the basis for grading in the course.