FIS 2176 Information Management in Organizations:
Models and Platforms2008 Winter Term Course Schedule
1. Jan 7, 2008. Course Introduction and Overview.
Course overview and introduction to information management and intranets.
Information use in organizations: problems and challenges.Download PDF of lecture slides.
Readings:
- Choo (2006): Chapter 1
- Choo and Bontis (2002): Chapter 5
- Kennedy and Dysart (2007): Introduction, Chapters 1, 8
2. Jan 14, 2008. How Organizations Use Information (1): Sensemaking
Theoretical overview of organizational sensemaking.
Case studies and examples of organizational sensemaking.
Discussion of implications for information management.Download PDF of lecture slides.
Readings:
- Choo (2006): Chap. 3
- Weick (1995): Chap. 3
Cases:
- Kinder-Care business idea
- Cavanagh, Mary. 2005. Sensemaking a Public Library's Internet Policy Crisis. Library Management 26 (6/7):351-360.
Toolkit:
- Cognitive mapping software: e.g. Decision Explorer
- Boland et al (1994): IT to support distributed cognition
- Kleiner and Roth (1997): Learning Histories The Learning History Project at MIT Sloan
- Knowledge Forum, an online environment for building epistemic communities [cache]
3-4. Jan 21, 28, 2008. How Organizations Use Information (2): Knowledge Creation
Theoretical overview of types of organizational knowledge. Models of knowledge creation.
Case studies of organizational knowledge creation, sharing, and use.
Discussion of implications for information management.Download PDF of lecture slides of Jan 21 class.
Download PDF of lecture slides of Jan 28 class.
Readings:
- Choo (2006): Chap. 1, 4
- Nonaka and Takeuchi (1995): Chap. 3
- Dixon (2000): Chap. 1
- Davenport and Prusak (1998): Chap. 6 & 4
Case Studies:
- Read The Knowing Organization, Chap. 4, p. 127-131.
- A Big Five Management Consulting Company (Orlikowski 1988)
- Read The Knowing Organization, Chap. 4, p. 169-175.
- Eureka Project at Xerox. Read the Bobrow and Whalen (2002) paper on the Eureka story. PDF
Toolkit:
- Knowledge Management Forum Graz: An illustrated guide to knowledge management
- APQC Knowledge Management Resources
- The Knowledge Management Toolkit, by Amrit Tiwana
- KM Tools, Gurteen Knowledge Website
5. Feb 4, 2008. How Organizations Use Information (3): Decision Making and the Knowing Organization
Theoretical overview of organizational decision making.
Synthesis of sensemaking, knowledge creation, and decision making.
Case studies of organizational knowing.
Discussion of implications for information management.Download PDF of lecture slides on decision making and the space shuttle case studies.
Readings:
- Choo (2006): Chap. 5, 6, 7
- March (1991)
Case Studies:
- Space Shuttle Challenger Case
- Read The Knowing Organization, Chap. 7, p. 283-297: WHO Smallpox Eradication Program.
- Read The Knowing Organization, Chap. 6: A Tale of Two Accidents.
- Analysis of Challenger (1986) accident
NASA History Division's website on the Challenger Accident; Vaughan 1996)
- Analysis of Columbia (2003) accident
NASA History Division's website on the Columbia Accident
Columbia Accident Investigation Board
Toolkit:
Feb 11, 2008. Workshop on Website Design.
A workshop on authoring web pages and designing websites. Useful skills for the intranet design project.For an outline of the workshop, see the Course Wiki.
Feb 18 - 22, Reading Week. No classes.
Assignment 1 due on Feb 25, 2008.
6. Feb 25, 2008. Intranets as Platforms for Information Management.
Overview of intranets. Intranets as value-adding information systems situated in an organizational information ecology. Principles, and guidelines for the functional design of intranets.Download PDF of lecture slides.
Readings:
- Choo, Detlor, Turnbull (2000): Chap. 3, 4. Excerpt from book
- Benbya, H., Passiante, G., & Belbaly, N. A. (2004). Corporate Portal: A Tool for Knowledge Management Synchronization. International Journal of Information Management, 24(3), 201-220
- Kennedy, Mary Lee, and Jane Dysart (2007). Chapters 3, 4, 9, 10.
Case Study:
- Terra and Gordon (2003): Chap. 1 and 4; Part II: 11 portal case studies
- Louis Rosenfeld and Peter Morville's analysis of MSWeb
Toolkit:
7. Mar 3, 2008. Information Architecture in Intranet Design
Introduction to the principles, processes, and tools that may be used to manage content and to implement navigation systems on the Intranet in order to make information easier to find and use.Download PDF of lecture slides.
Readings:
- Research-based Web Design and Usability Guidelines (2006): published by US Department of Health and Human Services. The book and its sections may be downloaded here.
- Lynch and Horton (2002): Chap. 3 (Available online at book website.)
- Morville and Rosenfeld (2007): Chap. 4, 5. See book website.
Toolkit:
- Information Architecture Guide, maintained by Rosenfeld and Morville
- Information Architecture Heuristics, from Rosenfeld's IA blog
- Jakob Nielsen's website on usable Web design.
- Argus Center for Information Architecture
- Intranet Taxonomy Resource Center, from the Professional Learning Center at FIS
Web Site Maps (some examples below require Java-enabled browsers):
- Apple Computer Site Map
- Columbia University Graduate School of Architecture & Planning
- VizServer, a hyperbolic tree viewer developed by Inxight
- Dynamic Diagrams Site Map Example (PDF, 800K) [cache]
Guest Speaker: Colin Furness
8. Mar 10, 2008 Application Case from Industry
Guest Speaker: Joel Alleyne, Chief Information and Knowledge Officer, Borden Ladner Gervais LLPJoel's presentation and portal screenshots are available here. [User name student; password fisXXXX, course number.]
Mar 17, 24, 31, Apr 7, 2008. Student Intranet Project Presentations
Use the Course Wiki to sign up and to post your presentation materials.
