UNIVERSITY OF TORONTO || FACULTY OF INFORMATION

INF 2176 Information Management in Organizations: Models and Platforms

Readings

The recommended texts for the course are:

Choo, C.W. 2006. The Knowing Organization: How Organizations Use Information to Construct Meaning, Create Knowledge, and Make Decisions. Second Edition. New York: Oxford University Press.
658.45 C548K2 (2 hour loan)
Full text available from Oxford Scholarship Online.

Choo, C.W., Brian Detlor, and Don Turnbull. 2000. Web Work: Information Seeking and Knowledge Work on the Web. Boston, MA: Kluwer Academic Press.
025.04 C548I (2 hour loan)

Kennedy, Mary Lee, and Dysart, Jane. (Eds.). 2007. Intranets for Info Pros. Medford, NJ: Information Today Inc.
004.682 I61 (2 hour loan)

The full list of readings follows:

Ackerman, M., Pipek, V., & Wulf, V. (Eds.). 2003. Sharing Expertise: Beyond Knowledge Management. Cambridge, MA: MIT Press.
658.4038 S531S (2 hour loan)

Benbya, Hind, Passiante, Guiseppina, & Belbaly, Nassim A. 2004. Corporate Portal: A Tool for Knowledge Management Synchronization. International Journal of Information Management 24, no. 3: 201-220.

Bobrow, D. G., & Whalen, J. 2002. Community Knowledge Sharing in Practice: The Eureka Story. Reflections, Journal of the Society for Organizational Learning, 4(2): 47-59.

Boland, Richard J., Jr., Ramkrishnan V. Tenkasi, and Dov Te'eni. 1994. Designing Information Technology to Support Distributed Cognition. Organization Science 5, no. 3: 456-475.

Bouman, W., Hoogenboom, T., Jansen, R., Schoondorp, M., de Bruin, B., & Huizing, A. 2007. The Realm of Sociality: Notes on the Design of Social Software (Sprouts Working Paper on Information Systems) (ICIS 2007 Best Paper)

Bouthillier, F., & Shearer, K. 2002. Understanding Knowledge Management and Information Management: The Need for an Empirical Perspective. Information Research, 8(1), Available at http://InformationR.net/ir/8-1/paper141.html.

Choo, C.W., & Alvarenga Neto, Rivadávia. 2010. Beyond the Ba: Managing Enabling Contexts in Knowledge Organizations. Journal of Knowledge Management 14(4): 592-610. [PDF]

Choo, Chun Wei. 2002. Knowledge Management. In Encyclopedia of Communication and Information, edited by Jorge Reina Schement. New York: Macmillan Reference USA.

Choo, C.W. 2002. Information Management for the Intelligent Organization: The Art of Scanning the Environment. 3rd ed. Medford, NJ: Information Today, Inc.
658. 4038 C548I3 (2 hour loan)

Choo, C.W. 2000. Working With Knowledge: How Information Professionals Help Organizations Manage What They Know. Library Management 21 (8/9): 395-403.

Choo, C.W., and Nick Bontis, eds. 2002. Strategic Management of Intellectual Capital and Organizational Knowledge. New York: Oxford University Press.
658.4038 S898T (2 hour loan) || Link to e-Book

Choo, C.W., and Ray Johnston. 2004. Innovation in the Knowing Organization: A Case Study of an e-Commerce Initiative. Journal of Knowledge Management, 8, no. 6: 77-92.

Choo, C.W. 2007. Information Seeking in Organizations: Epistemic Contexts and Contests. Information Research, 12(2), available at http://InformationR.net/ir/12-12/paper298.html.

Choo, C.W., Bergeron, P., Detlor, B., & Heaton, L. 2008. Information Culture and Information Use: An Exploratory Study of Three Organizations. Journal of the American Society for Information Science and Technology, 59(5): 792-804.

Collins, Heidi. 2003. Enterprise Knowledge Portals : Next Generation Portal Solutions for Dynamic Information Access, Better Decision Making and Maximum Results. New York: AMACOM.
658.4038 C712E (2 hour loan)

Cyr, Sylvio & Choo, C.W. 2010. The Individual and Social Dynamics of Knowledge Sharing - An Exploratory Study. Journal of Documentation 66(6). [PDF]

Dalkir, K. 2011. Knowledge Management in Theory and Practice (2nd ed.). Cambridge, MA: MIT Press.
658.4038 D143K (2 hour loan)

Davenport, Thomas. 2000. Putting the I in IT. In D. Marchand, & T. Davenport (Eds.), Mastering Information Management: 5-9. London, UK: Pearson Education.
658.4038 D247I (2 hour loan)

Davenport, Thomas H. 1997. Information Ecology: Mastering the Information and Knowledge Environment. New York: Oxford University Press.
658.4038 D247I (2 hour loan)

Davenport, Thomas H. and Laurence Prusak. 1998. Working Knowledge. Cambridge, MA: Harvard Business School Press.
658.403 D247W (2 hour loan) || Link to e-Book

de Carvalho, R.B., Ferreira, M.A.T., Choo, C.W., & Vidigal da Silva, R. 2007. The Effects of Enterprise Portals on Knowledge Management Projects. In A. Tatnall (Ed.), Encyclopedia of Portal Technologies and Applications (pp. 296-303). Hershey, PA: Information Science Reference (IGI Global).

Detlor, Brian. 2004. Towards Knowledge Portals: From Human Issues to Intelligent Agents. Dordrecht, Netherlands: Kluwer Academic Press.
658.4038011 D481T (2 hour loan)

Dixon, Nancy M. 2000. Common Knowledge: How Companies Thrive by Sharing What They Know. Boston, MA: Harvard Business School Press.
658.45 D621C || Link to e-Book

Edenius, M., & Borgerson, J. 2003. To Manage Knowledge by Intranet. Journal of Knowledge Management, 7(5), 124-136.

Firestone, J.M. 2002. Enterprise Information Portals and Knowledge Management. Boston, MA: KMCI Press/Butterworth Heinemann.
6580546 F523E (2 hour loan)

Heisig, Peter. 2009. Harmonisation of Knowledge Management: Comparing 160 KM Frameworks Around the Globe. Journal of Knowledge Management, 13(4), 4-31.

Hislop, Donald. 2009. Knowledge Management in Organizations (2nd ed). New York: Oxford University Press.

Hollingshead, A.B., Fulk, J., & Monge, P. 2002. Fostering Intranet Knowledge-Sharing: An Integration of Transactive Memory and Public Goods Approaches. In P. Hinds & S. Kiesler (Eds.), Distributed Work. Cambridge, MA: MIT Press.
HD 51 .D57 2002X ROBA

Lynch, Patrick and Sarah Horton. 2002. Web Style Guide: Basic Design Principles for Creating Web Sites. 2nd ed. New Haven, CT: Yale University Press.
005.72 L987W2 (stacks) || Book available on the Web

Macmullin, Susan E. and Robert S. Taylor. 1984. Problem Dimensions and Information Traits. Information Society 3, no. 1: 91-111.
Available as Xerox File in Inforum

March, James G. 1991. How Decisions Happen in Organizations. Human-Computer Interaction 6, no. 2: 95-117.

McInerney, C., and R. Day. 2007. Rethinking Knowledge Management: From Knowledge Objects to Knowledge Processes. Berlin: Springer.
306.42 R438R

Morville, Peter and Louis Rosenfeld. 2007. Information Architecture for the World Wide Web. 3rd ed. Sebastopol, CA: O'Reilly.
005.73 R813I3 (2 hour loan)

Mutch, Alistair. 2008. Managing Information and Knowledge in Organizations: A Literacy Approach. New York: Routledge.

Nielsen, Jakob. 2000. Designing Web Usability: The Practice of Simplicity. Indianapolis, IN: New Riders.
005.72 N669D (2 hour loan)

Nielsen, Jakob, and Marie Tahir. 2002. Homepage Usability: 50 Websites Deconstructed.Indianapolis, IN: New Riders Publishing.
005.72 N669H (2 hour loan)

Nonaka, Ikujiro and Hirotaka Takeuchi. 1995. The Knowledge-Creating Company: How Japanese Companies Create the Dynamics of Innovation. New York, NY: Oxford University Press.
658.45 N812K (2 hour loan)

Nonaka, I., von Krogh, G., & Voelpel, S. 2006. Organizational Knowledge Creation Theory: Evolutionary Paths and Future Advances. Organization Studies, 27(8), 1179-1208.

Popadiuk, S., & Choo, C.W. 2006. Innovation and Knowledge Creation: How Are These Concepts Related? International Journal of Information Management, 26(4), 302-312.

Silverthorne, S. 2007. HBS Cases: How Wikipedia Works (or Doesn't). Boston, MA: Harvard Busines School.

Stenmark, D. 2003. Knowledge Creation and the Web: Factors Indicating Why Some Intranets Succeed Where Others Fail. Knowledge and Process Management, 10(3), 207-216.

Sunstein, C.R. 2006. Infotopia: How Many Minds Produce Knowledge. New York: Oxford University Press. (Chapter 5, 6)
303.4833 S958I (2 hour loan)

Taylor, Robert S. 1986. Value-added Processes in Information Systems. Norwood, NJ: Ablex Publishing Corp.
025.04 T245V (2 day loan)

Taylor, Robert S. 1991. Information Use Environments. In Progress in Communication Science, ed. Brenda Dervin and Melvin J. Voigt, 217-254. Norwood, NJ: Ablex Publishing Corporation.
Available as Xerox File in FIS Inforum

Terra, Claudio, and Cindy Gordon. 2002. Realizing the Promise of Corporate Portals, Leveraging Knowledge for Business Success. Boston, MA: Butterworth Heinemann. HD30.2 T47 2003 (Scarborough Campus). Also available as an e-Book at UTL.

Tiwana, Amrit. 2002. The Knowledge Management Toolkit: Orchestrating IT, Strategy, and Knowledge Platforms. Upper Saddle River, NJ: Prentice Hall PTR/Pearson Education.
658.4038 T623K2 (2 day loan)

Weick, Karl E. 1985. Cosmos vs. Chaos: Sense and Nonsense in Electronic Contexts. Organizational Dynamics 14, no. 2: 51-64.

Weick, Karl E. 1995. Sensemaking In Organizations. Thousand Oaks, CA: Sage Publications.
158.7 W416S (2 hour loan)

Weick, Karl E. 2009. Making Sense of the Organization Vol. 2: The Impermanent Organization. Hoboken, NJ: John Wiley.
HD58.8 .W446

White, Martin. 2011. The Intranet Management Handbook. Medford, NJ: Information Today Inc.
004.682068 22

Wilson, T.D. 2002. The Nonsense of "Knowledge Management". Information Research, 8(1), Available at http://InformationR.net/ir/8-1/paper144.html.