INF 1230: Management of Information Organizations

Instructor: Chun Wei Choo

READINGS

The course textbook is:

Z678 .S78 2013
Barbara B. Moran, Robert D. Stueart and Claudia J. Morner. Library and Information Center Management. 8th ed. Santa Barbara, CA: Libraries Unlimited, 2013. OR

Barbara B. Moran and Claudia J. Morner. Library and Information Center Management. 9th ed. Santa Barbara, CA: Libraries Unlimited, 2018. OR

HD58.7.N68 2002
Linda K. Stroh, Gregory B. Northcraft, and Margaret A. Neale. Organizational Behavior: A Management Challenge. 3rd ed. Mahwah, N.J. : Lawrence Erlbaum, 2002. [eBook available in UTL]

I. Historical Development of Management Thought.

Z678 .S78 2013
Moran, Stueart, Morner. Chapter 2 (Evolution of Management Thought). In Library and Information Center Management, 8th ed., Libraries Unlimited, 2013. [9E: Chapter 2]

HD58.7.N68 2002
Stroh, Northcraft and Neale. Chapter 1 (Organizational Behavior: A Management Challenge). In Organizational Behavior, 3rd ed., LEA, 2002.

II.  Motivation.

Harvard Business Review 81, no. 1 (January 2003). Special issue on Motivating People. Overview article and papers by Frederick Herzberg (job satisfaction), Harry Levinson (MBO), etc.

Brewer, Gene. (2011). A Symposium on Public Service Motivation: Expanding the Frontiers of Theory and Empirical Research. Review of Public Personnel Administration, vol. 31, no. 1: 3-9.

Z678 .S78 2013
* Moran, Stueart, Morner. Chapter 13 (Motivation). In Library and Information Center Management, 8th ed., Libraries Unlimited, 2013. [9E: Chapter 13]

HD58.7.N68 2002
* Stroh, Northcraft and Neale. Chapter 3 (Learning and Motivation). In Organizational Behavior, 3rd ed., LEA, 2002.

III. Planning, Goals and Objectives.

Z678 .S78 2013
* Moran, Stueart, Morner. Chapter 4 (Strategic Planning). In Library and Information Center Management, 8th ed., Libraries Unlimited, 2013. [9E: Chapter 4]

Bryson, John M. (1999). Strategic Planning in Smaller Nonprofit Organizations. [PDF] (See also: Bryson 1995. Strategic Planning for Pubic and Nonprofit Organizations. San Francisco: Jossey-Bass; Bryson 1988. A Strategic Planning Process for Public and Nonprofit Organizations. Long Range Planning 21(1), p.73-81)

IV. Teamwork.

* Belbin, Meredith and associates. (2011). Team Roles in a Nutshell. Available from: http://www.belbin.com/media/1141/belbin-uk-2011-teamrolesinanutshell.pdf

HD58.7 .H36 1993 or HD31 .H3127 ROBA
Handy, Charles. Understanding Organizations. 4th ed., Chapter 6 (On the Working of Groups), New York: Oxford University Press, 1993.

Kozlowski, S.W.J., & Ilgen, D.R. (2006). Enhancing the Effectiveness of Work Groups and Teams. Psychological Science in the Public Interest, 7(3): 77-124.

Z678 .S78 2013
Moran, Stueart, Morner. Chapter 17 (Use of Teams in Libraries). In Library and Information Center Management, 8th ed., Libraries Unlimited, 2013. [9E: Chapter 17]

HD58.7.N68 2002
Stroh, Northcraft and Neale. Chapter 6 (Groups and Teams). In Organizational Behavior, 3rd ed., LEA, 2002.

* Tuckman, Bruce W. (1965). Developmental sequence in small groups. Psychological Bulletin, 63(6), 384-399. doi:http://dx.doi.org/10.1037/h0022100

V.  Managing Conflict.

Brahnam, Sheryl, D; Margavio, Thomas, M; Hignite, Michael, A.; Barrier, Tonya, B.; Chin, Jerry, M. (2005). A gender-based categorization for conflict resolution. Journal of Management Development, vol. 24, no. 3: 197-208.

Hinds, P.J., & Bailey, D.E. (2004). Out of Sight, Out of Sync: Understanding Conflict in Distributed Teams. Organization Science, 14 no. 6: 615-632.

HD58.7.N68 2002
* Stroh, Northcraft and Neale. Chapter 5 (Conflict in Organizations). In Organizational Behavior, 3rd ed., LEA, 2002.

* Thomas, Kenneth W. (2006). Making Conflict Management a Strategic Advantage (White Paper). Mountain View, CA: Consulting Psychologists Press: available at http://www.cpp.com/content/conflict_whitepaper.pdf [cache]

VI. Organizational Structure and Design.

Leavitt, Harold J. (2003). Why Hierarchies Thrive. Harvard Business Review 81, no. 3: 96-102.

Z678 .S78 2013
* Moran, Stueart, Morner. Chapter 8, 9 (Structuring the Organization). In Library and Information Center Management, 8th ed., Libraries Unlimited, 2013. [9E: Chapter 8, 9]

HD58.7.N68 2002
Stroh, Northcraft and Neale. Chapter 14 (Organizational Structure and Design). In Organizational Behavior, 3rd ed., LEA, 2002.

VII.  Supervision and Delegation.

HV40.54 .D38 ROBA
Davys, Allyson and Liz Beddoe. (2010). Best Practice in Professional Supervision. London: Jessica Kingsley Publishers. (Chapter 2)

Erkkila, John and Pamela MacKay. (1990). Practical Supervision: The First Line of Management. Journal of Library Administration 12, no. 1: 103–115.

HD58.7 .H36 1993 or HD31 .H3127 ROBA
* Handy, Charles. Understanding Organizations. 4th ed., p. 279-290, New York: Oxford University Press, 1993. (Also available as a Penguin paperback.)

VIII. Communication.

Argyris, C. (1994). Good Communication That Blocks Learning. Harvard Business Review, 71(4), 77-88.

Z699 .A1 A65
Grosser, K. (1991). Human Networks in Organizational Information Processing. In M.E. Williams (Ed.), Annual Review of Information Science and Technology (Vol. 26, pp. 349-402). Medford, NJ: Learned Information, Inc.

Z678 .S78 2013
* Moran, Stueart, Morner. Chapter 16 (Communication). In Library and Information Center Management, 8th ed., Libraries Unlimited, 2013. [9E: Chapter 16]

IX. Financial Management.

Z678 .S78 2013
* Moran, Stueart, Morner. Chapter 19 (Fiscal responsibility and control). In Library and Information Center Management, 8th ed., Libraries Unlimited, 2013. [9E: Chapter 19]

X. Labour Relations.

HD8106.5 .C3385 2009
Gunderson, Morley and Daphne Taras, eds. Canadian Labour and Employment Relations.  6th ed. Toronto: Pearson Addison Wesley, 2009. Read selectively:

XI. Leadership.

* Hersey, Paul, & Blanchard, Kenneth. (1996). Great ideas revisited: Revisiting the life-cycle theory of leadership. Training & Development, 50(1), 42-47. [PDF]

Morgeson, Frederick, D. DeRue, Elizabeth Karam. (2010). Leadership in Teams: A Functional Approach to Understanding Leadership Structures and Processes. Journal Of Management, vol. 36, no. 1: 5-39.

HD58.7 .H36 1993 or HD31 .H3127 ROBA
Handy, Charles. Understanding Organizations. 4th ed., Chapter 5 (On Power and Influence), New York: Oxford University Press, 1993.

Z678 .S78 2013
* Moran, Stueart, Morner. Chapter 14 (Leadership). In Library and Information Center Management, 8th ed., Libraries Unlimited, 2013. [9E: Chapter 14]

HD58.7.N68 2002
* Stroh, Northcraft and Neale. Chapter 9 (Leadership). In Organizational Behavior, 3rd ed., LEA, 2002.

*: Recommended readings.